Refunds, Returns and Exchanges
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Custom made items, made to order.
- Specially cut lengths of cord or chain or other items specifically cut or measured to fulfil an order.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please contact us.
Once your return is received you will be refunded via your original payment method, less shipping.