Frequently Asked Questions

What payments do you accept?

We accept the following payment methods:

  • Visa and Mastercard via Stripe.
  • PayPal.
  • Afterpay, where available at checkout.

The payment options available for your order are shown at checkout.

Card payments are processed through Stripe or PayPal, depending on the payment option you select at checkout. Please enter your payment details only through checkout, not by email or through our contact form.

Shipping is calculated at checkout and charged at cost. We do not add a margin to shipping. Occasionally shipping charges may vary from the amount charged at checkout - if this occurs we will contact you to discuss the options. Please see our Processing and Shipping Policy for more details.

Orders are usually prepared for dispatch within 1–2 working days. Delivery time is additional and depends on the shipping service and destination.

See our Processing and Shipping Policy for standard and express delivery estimates and a link to Australia Post’s current guidance.

Looking for a material or tool we do not list? Contact us with the details and we will let you know whether we can source it.

We supply hobbyists, jewellery makers, small businesses and shops. We import our own goods to keep prices competitive. For larger quantities, contact us to discuss your requirements.

Additions or alterations to orders are possible once an order is placed. If you do need a change or addition, we reserve the right to charge a $3.00 levy to cover labour & bank fees involved if valued under $10. If over $10 please contact us as you may be able to place a second order and request it to be combined. We can advise if this is possible once you contact us. If you request your order be cancelled and refunded we also reserve the right to charge a $3.00 fee to cover bank fees. Cancellations are only possible within 24 hours of an order being placed.

Send us an email